Building a roadmap to safety success: a customer-focused approach to implementing and sustaining safety management systems
Selecting and operationalizing a safety management system is no small task. It requires careful planning, overcoming obstacles and long-term commitment to achieve measurable success. This engaging webinar will walk participants through the critical phases of implementing a safety management system—discovery, design, develop, deploy and sustain.
Featuring Pamala Bobbitt, Kelly Hardebeck and Richard Surace, this session brings together decades of expertise in safety management, technology implementation and customer success. Attendees will walk away with actionable strategies to mitigate risks during implementation, cultivate leadership and collaboration skills, and optimize their systems for long-term value. Speakers will share real-world examples, evidence-based methods and a practical framework to guide participants across the entirety of their safety management system journeys.
Join us to learn how to align safety goals with organizational objectives, tackle common project challenges, and ensure your safety programs are designed to deliver exceptional results sustainably.
We'll discuss:
- A proven framework for success: Gain an understanding of the phased approach to implementing a safety management system—discovery, design, develop, deploy and sustain—and how to apply it effectively within your organization.
- Overcoming common challenges: Learn strategies for addressing challenges such as misaligned goals, inadequate governance, limited stakeholder buy-in and resistance to change.
- Sustained optimization: Explore methods to maintain and improve your safety management system, ensuring it continues to meet the unique and evolving needs of your organization.
- Leadership-centered strategies: Strengthen leadership and collaboration skills to drive alignment, foster engagement and support continuous improvement across teams.
- Real-world insights: Hear an in-depth customer case study to see how these concepts are applied in practice and how organizations can successfully overcome implementation hurdles.

Pamala specializes in aligning technology with safety strategy and governance. Her insights will focus on the foundational phases—discovery and design—emphasizing goal prioritization, team alignment and creating a strong roadmap for implementation success.

As an expert in project management and technology deployment, Richard will tackle the develop and deploy phases, highlighting practical methods for addressing common roadblocks, such as ineffective training, unclear planning and operational resistance.

Kelly will address the critical sustain phase, sharing insights into establishing governance structures, fostering resilience, and ensuring long-term optimization of safety systems.
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